Returns & Exchanges

At Cycle Sport Shop, we’re passionate about getting you on the perfect bike and ensuring your complete satisfaction with every purchase. We understand that sometimes a product might not meet your expectations, which is why we’ve created this straightforward returns and exchanges policy.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order. Please note that all returned items must be in their original condition – unused, unassembled, and with all original tags and packaging intact.

Step-by-Step Return Process

Step 1: Submit Your Return Request

Contact our customer service team at [email protected] with your return or exchange request. Please use the template below to ensure we have all necessary information.

Step 2: Receive Return Authorization

Once we approve your request, we’ll email you a Return Authorization Number and detailed shipping instructions. Please do not ship items back without this authorization.

Step 3: Package and Ship Your Return

Carefully package the item in its original packaging, include all accessories and documentation, and ship to our address:

Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Step 4: Processing Your Return

Once we receive and inspect your returned item (typically within 3-5 business days of receipt), we’ll process your refund or exchange.

Refund Information

Refund Timeframe

Refunds are typically processed within 5-7 business days after we receive and approve your return. The timing of when the funds appear in your account depends on your financial institution:

• Credit Card Refunds: 3-10 business days after processing
• PayPal Refunds: Usually within 24 hours

Refund Method

Refunds will be issued to the original payment method used for the purchase. If you paid with multiple methods, we’ll refund each method accordingly.

Exchange Process

If you’re requesting an exchange for a different size, color, or product:

1. Follow the standard return process outlined above
2. In your request, clearly specify what you’d like to exchange for
3. If the exchange item costs more, you’ll need to pay the difference
4. If it costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost to you, including covering return shipping.

International Returns

As we ship globally (excluding parts of Asia and remote areas), international returns follow the same process. However, customers are responsible for any customs duties, taxes, or international shipping costs associated with the return.

At Cycle Sport Shop, we’re committed to ensuring your cycling experience is exceptional from browsing to riding. Thank you for trusting us with your cycling needs!