FAQ

We cater to all cycling disciplines with our comprehensive range:

• Road Bikes: Performance, Triathlon, and Road Frames
• Mountain Bikes: Full-Suspension, Hardtail, Mountain Frames
• Adventure Bikes: Gravel and Rigid models
• Specialty: Track bikes and Sport/Performance models
• Components: Extensive parts selection for upgrades and maintenance

Absolutely! Our performance-oriented bikes like the Felt FR FRD DISC are designed for competitive cyclists. We maintain race-ready condition through rigorous quality checks and expert packaging to ensure your equipment arrives performance-optimized.

Yes! By eliminating traditional markups, we provide premium bikes at revolutionary prices. Our diverse range includes options for value-focused cyclists without compromising on quality.

Global Reach: We ship worldwide (excluding select remote locations and parts of Asia)

Standard Shipping – $12.95

• Delivery: 10-15 business days after dispatch
• Carriers: DHL or FedEx with full tracking and insurance
• Ideal for: Performance athletes needing prompt delivery

Free Shipping – Orders Over $50

• Delivery: 15-25 business days after dispatch
• Carrier: EMS (Express Mail Service)
• Ideal for: Budget-minded riders and accessory orders

All orders require 1-2 business days for processing, quality verification, and careful packaging. During peak seasons, processing may occasionally extend slightly—we appreciate your understanding.

For international orders, any applicable customs fees or import taxes are the customer’s responsibility. These vary by country and are not included in our shipping charges.

Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your delivery’s progress directly through the carrier’s website (DHL, FedEx, or EMS).

We accept all major payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is handled with the utmost security and confidentiality.

We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, we’ll help you with the return process. Your satisfaction is our priority—because we’re cyclists too, and we know how important the right equipment is to your performance.

All orders include insurance during shipping. If your equipment arrives damaged, please contact us immediately at [email protected] and we’ll resolve the issue promptly.

We proudly ship worldwide but currently exclude select remote locations and parts of Asia. If you’re unsure about your location, please contact us with your address and we’ll confirm availability.

Our strategic location in El Paso, Texas enables efficient global distribution. We’ve optimized our shipping operations to provide exceptional value—proving that premium performance doesn’t require premium shipping costs.